collecting feedback via automated conversation

Using AI to collect feedback

Everyone hates forms. Why not use a channel that has a massive response rate? SMS conversations to elicit feedback in customer experience are here. Speak to us to learn about how we can provide a platform to collect, analyse and display feedback via conversational AI.
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    Channel of choice

    Eliciting feedback can be hard, so why make it harder? By creating a conversational experience aimed at collecting feedback we can talk to the end user any way we want and any way they want.

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    Get feedback mutiple ways

    Guide the conversation to ensure you have the emperical results needed to compare over time. Don't miss out on the customers own words though - utilising a chatbot allows the conversation to be it's own source of feedback and indication of sentiment and satisfaction.

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