collecting feedback via automated conversation
Using AI to collect feedback
Everyone hates forms. Why not use a channel that has a massive response rate? SMS conversations to elicit feedback in customer experience are here. Speak to us to learn about how we can provide a platform to collect, analyse and display feedback via conversational AI.-
Channel of choice
Eliciting feedback can be hard, so why make it harder? By creating a conversational experience aimed at collecting feedback we can talk to the end user any way we want and any way they want.
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Get feedback mutiple ways
Guide the conversation to ensure you have the emperical results needed to compare over time. Don't miss out on the customers own words though - utilising a chatbot allows the conversation to be it's own source of feedback and indication of sentiment and satisfaction.
Find out more
Learn more about what Random Potential does and has done below.
