Random Potential

Getting it done

The Design, Build, Optimise method explained

Purpose defines us. A bot's purpose defines how we design and eventually implement it.

Starting with the purpose we need to look at the intents, entities and dialog that the bot is going to cater for
Are we collecting information? Training someone through role play? The purpose will decide how we design and create intents we will recognise, how the grammar behind intents builds up and how we start to define the logic and conversational flow (dialog)
As complexity builds up (all the examples typically stop at one or two intents) we start to have to re-design to cater for conversational complexity

This is where the hard yards are put in. Developing intents, entities and dialog. These are the building blocks of any bot.

Understand how people have the types of conversations you want the bot to deal with byeading transcripts and learning what has happened before
Develop responses to the key intents and ensure key information is collected and utilised
Create a series of dialogs using the intents and entities along with a sprinkle of logic and code to fulfil the purpose and design of your bot

You don't train real people and put them in a box hoping they continue to provide relevant and correct answers to questions over time.

Design and building a bot is only 10% of the effort
Release it to the wild and watch it like a hawk for a month learning how it is really being used and how it can be improved in almost real time
Making sure the bot is responding to current user input and reacting to changes in the environment are critical to ongoing success
Periodic (weekly!) review, feedback and adjustment is required to get the best results from any artificial intelligence implementation